As a new client at our veterinary clinic here in St. Thomas, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
When you arrive for your appointment, you will be greeted warmly by our friendly receptionist, and after taking your information we will usher you into our examination room as soon as it is available. In the meantime, you will be able to sit and relax in our waiting area and you may browse our retail and food section. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
You will normally see a veterinarian for the entire appointment. They will take a history, and gather any additional data from you as needed. Then your vet will examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You may see our veterinary technician, who will wrap things up, go over any medication instructions if needed, and she will provide you with further educational information and answer routine wellness and care questions for you. Our receptionist will handle billing and schedule any needed follow up.
We are excited to meet you and look forward to assisting you in any way we can!